By Susanne Marie Colvin
VA Medical Center — Boise, ID
My HealtheVet is the VAMC program I value most, and I’ve been a VA patient since November 1967. The Secure Messaging feature is the one place I turn to again and again.
Dr. Michael J. Kilfoyle of the Silver Team at the Boise VA Department of Veterans Affairs has made me a believer in the service. He is one in a million and responds quickly to my needs. I can tell him anything, even when I get upset with a private sector specialist and do a stupid thing like going off all my medications at once.
Dr. Kilfoyle listens to my concerns and tells me that he is sorry to see me in such distress and then gives me a little pep talk about not cutting my nose off to spite my face. I don’t know about the costs of administering the My HealtheVet program. I hope it saves money because it’s an efficient way for patients to quickly address health concerns. Physician appointments can be difficult to schedule and sometimes they have to be set for months down the road.
My HealtheVet gives quick access and probably cuts down on emergency room visits. I recommend giving it a try! ■
Editor’s Note: My Healthe Vet is the VA’s e-health web site, which offers veterans, active duty soldiers, their dependents and caregivers internet access to VA healthcare information and services. Registering and using my HealtheVet is free. Visit your local VAMC web site or go to www.myhealth.va.gov to learn more.